About Me

I've spent my professional career dealing with design, technology, human affect, cognition, and behavior primarily through the human interface to technology.

My current interests are in advances in design practice, design-based organizational transformation, the innovation ecosystem (design school, business school, university, entrepreneur, and enterprise), and the ways in which technology can extend, optimize, and improve work, play, relationships, education, health, and overall fulfillment.

I'm director of design at IBM and am responsible for IBM Design's worldwide client programs and I serve as the head of IBM Studios in Canada. I'm also Industry Professor at the DeGroote School of Business, the DeGroote Health Leadership Academy, and McMaster University. 

I joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto.  I introduced User-Centered Design at IBM in 1993 and assumed my company-wide role in 1995.  I've written over 100 conference and journal publications.  I've also written a book entitled "User-Centered Design: An Integrated Approach", contributed chapters to other edited books and served as special issue editor for the International Journal of Human-Computer Interaction special issue entitled "Designing the Total User Experience at IBM" and the "Ease of Use" issue of the IBM Systems Journal.  I'm a member of several international committees and working groups. I'm based in Toronto, Canada.

I'm a cofounder of the design thinking programs within the DeGroote School of Business, the DeGroote Health Leadership Academy, and McMaster University. I teach in the Digital Executive MBA program, the Emerging Health Leaders program, and the Innovation by Design pan-university program. I also regularly do guest lectures at various universities, keynotes at conferences, and serve on the NSERC education committee.  

I've spent much of my life observing people interacting with others, their world, and technology; read widely about improving the human condition, optimizing the interactions between people, and driving effective organizational change; and practiced what I've learned. I have undergraduate, master's, and doctoral level training in Psychology, Cognitive Science, and Human Computer Interaction, have taught university, conducted research, and worked at IBM for the better part of three decades. I've taught, led, managed, and mentored thousands of people over the years. I share what I've learned here on this blog and in my Life Habits Mentoring podcast.

The views expressed in this blog are my own and don’t necessarily represent the positions, strategies or opinions of my employer.