Spoken language is one of the most important abilities humans possess but, surprisingly, also often the most neglected in terms of skill development. The last episode dealt with spoken language as it relates to public speaking, an activity that is most feared by many people. This episode deals with person-to-person, or interpersonal, communication which everyone does everyday. After reviewing some insightful famous quotes on the topic, Karel summarizes 10 key habits do develop in order to optimize your interpersonal communication. These are as as important to a business setting as they are to a non-business one. Further honing these skills into habits will dramatically improve your communication skills and, in turn, your overall effectiveness and the quality of your relationships with others.